To obtain an eKEY to open lockboxes, each agent or appraiser must first obtain a West Penn Multi-List User ID# (also referred to as a Username).  To do so, the following must be submitted to the WPML office at inbox@westpennmls.com.

  • A New Agent form signed by the manager or broker informing West Penn Multi-List that the agent/appraiser is being added to their roster.
  • A New or Reactivating Agent Information form.
  • A copy of the individual’s license or certification. (If you have not received the physical copy, you can obtain that document by visiting the PA licensing website: mylicense.pa.gov/#/mylicense.)

Once processed, a User ID# will be emailed to the new agent/appraiser, who may then request an eKEY application be emailed to him/her.  See instructions below.


An eKEY may be requested by contacting West Penn Multi-List, Inc. via email at:


In your email, inform our office that you have a WPML User ID# and wish to apply for an eKEY.

You will need to provide the following information:

  • Your full name;
  • Your company’s name and WPML ID#; and
  • Your WPML User ID# and phone #.

Upon receipt of the above-noted information, WPML will email you the Supra eKEY application.  Once completed, email the application to the WPML office at: inbox@westpennmls.com

While awaiting return email instructions for activating the Supra eKEY application on your phone, we suggest that you download the application.   By doing so, you will be prepared to enter the authorization code once it is emailed to you, which will activate the service.  Please note the authorization code is only good for 24 hours.

If you have any technical issues with installing the app, we suggest that you contact Supra at 1-877-699-6787, as it is their software.

Supra, NOT the West Penn Multi-List, will bill you monthly via a credit or debit card.  Once your account is established, changes to your method of payment must be made through Supra at 1-877-699-6787.

Supra eKey Training Videos

Overview of the new eKEY App – without MLS Data (eKEY Basic only organizations)

Overview of the new eKEY App – with MLS Data (eKEY Pro)


How to Open an iBox BT or iBox BT LE

Click the button below for more information about how to open the device with your smartphone.


Use your Smartphone to open lockboxes with the Supra eKEY app.


eKEY service is billed monthly via credit card or debit card. Pricing is as of September 15, 2020 and is subject to change yearly.

$50 Activation Fee for all new service contracts

Supra offers two options for service:

eKEY Basic: $14.82 / month see details

eKEY Professional:$24.03 / month see details

Technical Assistance

If you need assistance with your key, please call Supra at 1-877-699-6787.

Log In to SupraWEB